Frequently Asked Questions
If you cannot find the answer to your question below, please call us at 888.416.2409. Or, you can chat with us live - look for the chat box in the lower right-hand corner of the site.
- 1. What is Synergy Surgical?
- 2. What is the most compatible browser and device for viewing Synergy Surgical?
- 3. How do I retrieve my login information?
- 4. Do I need to have a medical license to purchase from your website?
- 5. How do I place an order?
- 6. Is there a minimum order amount?
- 7. Can I save my shipping and billing information so that I do not need to enter it every time?
- 8. How soon will my order ship?
- 9. What are your payment methods?
- 10. What are your shipping methods?
- 11. What are the shipping and handling costs?
- 12. Do you ship outside the United States?
- 13. What is your return policy?
- 14. Does Synergy Surgical charge sales tax?
- 15. How can I find the correct size of the needle I need?
- 16. Why are there multiple entries for the same item number?
- 17. Why do some entries list dates and other do not?
- 18. Is there a Manufacturer Warranty on products I purchase?
- What is Synergy Surgical?
1.Synergy Surgical was created as a result of the increasing demand for discounted, brand name suture material and endomechanicals. We are a liquidator of sutures and surgical devices from Covidien AutoSuture, Dynarex, Arthrex, and many more and are able to pass our savings on to you.
- What is the most compatible browser and device for viewing Synergy Surgical?
2.You can access Synergy Surgical on any device or browser. However, we suggest using Google Chrome from a desktop as the most efficient method.
- How do I retrieve my login information?
3.If you forgot your password, you can click the "forgot password" link in the Log-in section to have it emailed to you. If you do not remember your user name or did not register an email, give us a call at 888-416-2409 or 844-SUTURES (788-8737) and we will be happy to look it up for you.
- Do I need to have a medical license to purchase from your website?
4.We do not sell to the general public. You must be an authorized reseller or licensed medical professional in order to purchase medical devices from Synergy Surgical. We will verify and maintain a copy of your medical or business license. Please note if the license on file is an international license we will only ship to a Freight Forwarder or directly overseas on your behalf. If you place an order and we are unable to verify your resale or medical license, we will cancel your order.
- How do I place an order?
5.Simply browse through our inventory and add any items to your shopping cart and hit "checkout". You will then have the option to either use express checkout, or create an account. In some cases, including international orders, shipping charges may change once an order is placed based on the overall weight/dimensions of the box shipping. A Customer Service Representative will contact you to notify you of any changes.
Additionally, some items may require that we contact you after your order is placed for information such as your medical license or your company’s W9 form, or a copy of your photo ID stating your date of birth for verification purposes. Please note that your order will NOT ship unless we have the appropriate documentation on file. Your order will be cancelled after 3 business days if we cannot obtain the required information. Any questions please contact us at (844)-SUTURES. - Is there a minimum order amount?
6. Absolutely not! You can purchase as much or as little as you need. (The quantities listed next to each item are what we currently have available for purchase). - Can I save my shipping and billing information so that I do not need to enter it every time?
7. Yes! You can register by clicking the "Log-In" link located at the top of every page. - How soon will my order ship?
8.All FedEx Ground orders placed by 4:30pm CST are processed and shipped the same day. The cut-off time for FedEx Express orders is 5:00pm CST.
Our standard shipping method for all orders (except those addressed to P.O. boxes, Alaska, Hawaii, or outside the United States) will be FedEx Ground Service with detailed tracking from shipment to delivery. Expedited shipping is available at an extra charge. For additional shipping details, please visit our Shipping Page. - What are your shipping methods?
9.Our standard shipping method for all orders (except those addressed to P.O. boxes, Alaska, or Hawaii) will be FedEx with detailed tracking from shipment to delivery. Most orders shipping to IA, IN, IL, MI, and WI will arrive the next day if placed by 4pm CST. See our shipping section for a more detailed breakdown.
- What are your payment methods?
10.We accept credit card, PayPal, or ACH payments. Purchase orders are also accepted once a credit application has been submitted and reviewed. If you would like to set up an account to be invoiced, please call us at 888-416-2409 or 844 - SUTURES (788-8737). All orders over $2,500 require a hard copy Purchase Order to be on file. We will contact you prior to shipping your order, if you don't send it over when the order is placed online.
- What are the shipping and handling costs?
11.Shipping and handling costs are based on the items purchased and range from $15.00 to $25.00 for standard ground shipping within the United States. Overnight shipping charges are dependent on your location and size/weight of the items.
All orders totaling a minimum of $2,000 qualify for free shipping within the United States. (Excludes Hawaii and Alaska)
For items shipping outside the United States, costs will vary depending on your location. International orders may be subject to additional shipping charges based on weight and dimensions of products included. A Customer Service team member will contact you once the order is packaged for delivery. If you are outside the United States & would like a shipping quote, you can contact us here.
- Do you ship outside the United States?
12.Yes, we ship our products worldwide. International orders may be subject to additional shipping charges based on weight and dimensions of products included. A Customer Service team member will contact you once the order is packaged for delivery, or you may contact us for a shipping quote prior to placing your order. If you'd like us to ship using your UPS or FedEx account, please provide in the order notes section of the check out screen.
International orders may be subject to any additional documentation or duties/fees requested by customs when importing overseas. All orders using a freight forwarder are responsible for any lost, delayed or refused packages. We will not be able to issue a refund for these orders.
- What is your return policy?
13.We offer a full 100% money back guarantee (less shipping and handling) on every item we sell within 30 days of purchase. If it does not meet your standards for any reason, simply let us know and we will take it back for a refund. We will gladly issue a return shipping label if the return is a result of our error (received incorrect or defective item, etc.) In all other cases, the buyer is responsible for shipping costs back to us and may use their preferred carrier. After 30 days, a restocking fee of 10% may apply. Please note we can not accept opened items.
Should you need to make a return, please email your invoice number and item(s) to be returned to returns@synergysurgical.com or call us at 888-416-2409 or 844-SUTURES (788-8737). - Does Synergy Surgical charge sales tax?
14.Sales tax is only charged on orders shipped in applicable states.
- How can I find the correct size of the needle I need?
15.To view a diagram of needle sizes, CLICK HERE.
- Why are there multiple entries for the same item number?
16. We carry both full sealed boxes and individual packets of suture (sold at an even greater discount). All individual packets are completely sterile and in their original manufacturer's packaging. We DO NOT sell re-sterilized sutures. - Why do some entries list dates and other do not?
17.We carry both in-date products and expired products (for research and educational applications). If an item is in-date, it has an expiration date listed. If not, it should be considered expired.
- Is there a Manufacturer Warranty on products I purchase?
18.There is no valid manufacturer warranty on the products that Synergy Surgical sells. Any services provided by the original manufacturer of the products we sell are not available. However, Synergy Surgical offers a 100% money back guarantee (less shipping and handling) on every items we sell within 30 days of purchase. For details see our Return Policy.