Terms and Conditions / Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Advanced Inventory Management, Inc. d/b/a/ Synergy Surgical™. We are committed to protecting your privacy and ensuring transparency in how we handle your data.

What Information Do We Collect?

We collect information when you register an account or place an order. This includes:

• Name
• Company name
• Company contact
• Billing and shipping address
• Telephone number
• Email address
• Licensing credentials

How We Use Your Information

Your information is used to:

• Improve our website and customer service
• Process your transactions
• Send periodic emails regarding promotions, sales, surveys, and company updates
• If you prefer not to receive updates, unsubscribe instructions are included in each email

Do We Disclose Information to Outside Parties?

No. We do not sell, trade, or transfer any personal information to outside parties.

GDPR Compliance

Synergy Surgical™ complies with the EU General Data Protection Regulation (GDPR). We ensure transparency in how we collect, store, and use your data. We operate on the principle that your personal information belongs to you and only you can decide who to share it with.

Use of Cookies

Synergy Surgical™ uses cookies for:

• Google Analytics (for optimization and traffic analysis)
• Session tracking (for secure shopping experiences)
• LiveChat (for customer support)

You may opt out of tracking by using your browser’s "incognito" or "private browsing" mode. Blocking cookies may affect your ability to use our website.

What Data Do We Collect?

• Google Analytics captures browsing data, IPs, page visits, and conversions
• Customer account information is securely stored
• Payment/billing details are stored securely with our gateway provider, Braintree.com.
• Abandoned cart tracking and automated order completion reminders
• Opt-in product restock notifications
• Order confirmation and fulfillment emails (mandatory for customer support)

How Is My Data Used?

Your data is used for:

• Customer support
• Order fulfillment
• Marketing-related activity
• Website security and fraud prevention

Where Is My Data Stored?

Our data is housed with Amazon Web Services in a secure VPC in a US-based region.

EU visitors: The data that we collect from you may be processed outside the European Economic Area (EEA), but we have ensured that there is an adequate level of protection for such data.

What Third Parties Do We Share Data With?

We will only share your information with other organizations where we have your permission to do so in accordance with this Policy or where we believe it is necessary for a legitimate reason connected with the Website and/or the Services.

Below is a non-exhaustive list of third parties we work with. We may work with third parties not listed below or stop working with the third parties listed below.

• Google Analytics – Website performance tracking
• Amazon Web Services – Hosting and email processing
• LiveChat – Customer support
• X – News feed integration
• LinkedIn - Professional networking and B2B marketing
• Meta - Social media advertising and analytics
• GoodJava, Inc – Website development
• Instagram – Social media engagement and marketing

In addition, we may disclose your personal information to third parties:

• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
• To investigate potential breaches; or
• To protect the rights, property, or safety of our website and/or our customers.

How Long Is Data Stored?

Synergy Surgical™ will store your data, including customer and order data, indefinitely; or until you notify us to delete your account. Even upon account deletion, Synergy Surgical™ is required to store/archive records of financial transactions indefinitely for auditing purposes.

Accessing and Managing Your Data

You can access most of your data by logging into your Synergy Surgical™ account. You can edit or delete data within your account settings.

Your Rights

You have the right to:

• Request a copy of your personal data (proof of identity required)
• Request correction or deletion of your data
• Restrict processing of your personal data
• Prevent marketing-related data processing by opting out

If you wish to file a complaint regarding the processing of your personal information, please contact us. If we do not satisfactorily address your concerns, you may contact the Information Commissioner.

How to Delete Your Data ("Right to Erasure")

To request the deletion of your data, please contact us using the details below. Upon confirmation, we will:

• Deactivate your customer account
• Remove your saved shipping and billing profiles from our active database and CIM
• Retain a secure, archived copy of your order history for financial auditing and compliance purposes
• Remove you from future email and mailing campaigns

Processing time: Up to 4 weeks.

Please note that while we will remove your personal information from our active systems, certain data may be securely retained as required for auditing, legal, and regulatory compliance.

Change of Control

If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the Website and provide the Services. The new owner will be obliged to comply with this Policy.

Changes to This Privacy Policy

If changes are made to our privacy policy, all updates will be displayed on this page.

Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Synergy Surgical™
9645 Willow Ln, Mokena, IL 60448
P: 888-416-2409 or 844-SUTURES (788-8737)
F: 708-478-3519
E: info@synergysurgical.com