Shipping

Shipping Info & Return Policy

For ground shipping, orders placed by 4:30 pm CST Monday-Friday are processed and shipped the same day. For same day express shipping, orders must be placed by 5:00 pm CST. There will be an extra freight charge for expedited orders.

Our standard shipping method for all orders (except those addressed to P.O. boxes, Alaska, Hawaii, or outside the United States) will be FedEx Ground Service with detailed tracking from shipment to delivery. Expedited shipping is available at an extra charge.

Orders shipping outside the continental United States will incur an additional shipping charge. We will contact you with the amount before shipping your order.

FedEx Ground Shipping Calculator

Return Policy

We offer a full 100% money back guarantee (less shipping and handling) on every item we sell within 30 days of purchase. If it does not meet your standards for any reason, simply let us know and we will take it back for a refund. We will gladly issue a return shipping label if the return is a result of our error (received incorrect or defective item, etc.) In all other cases, the buyer is responsible for shipping costs back to us and may use their preferred carrier. After 30 days, a restocking fee of 10% may apply. Please note we can not accept opened items.

Should you need to make a return, please email your invoice number and item(s) to be returned to returns@synergysurgical.com or call us at 888-416-2409 or 844-SUTURES (788-8737).

Important Account Approval Information-Please Read

We do not sell to the general public. You must be an authorized reseller or licensed medical professional in order to purchase medical devices from Synergy Surgical™. We will verify and maintain a copy of your medical or business license. Please note if the license on file is an international license we will only ship to a Freight Forwarder or directly overseas on your behalf. If you place an order and we are unable to verify your resale or medical license, we will cancel your order. If your account is not already approved, a Customer Service Representative will be in touch once you place your order. Thank you for your business.